7-Day Money-Back Guarantee
At Setup Tv Expert, customer satisfaction is our top priority. All activation plans and digital TV setup services are backed by a 7-day money-back guarantee starting from the date of purchase or service activation. If we are unable to successfully activate your streaming package, channels, or sound configuration as promised, you are eligible for a full refund within 7 days.
Eligibility for a Refund
You may request a refund under the following circumstances:
- Activation Failure: Our technical team was unable to activate or configure your service within the promised timeframe.
- Unresolved Technical Issues: Major service disruptions or setup errors that our support team cannot fix after troubleshooting.
- Duplicate Charges: You were accidentally billed multiple times for the same service or package.
How To Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team at support@setuptvexpert.com or call +1-888-414-2218 within 7 days of purchase.
- Provide your full name, order details, transaction reference, and a short explanation of the issue.
- Our technical team will review your request and attempt a quick follow-up fix at no extra charge. If the issue remains unresolved, your refund will be processed within 5 to 7 business days to your original payment method.
Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
- Requests submitted after the 7-day money-back guarantee window has expired.
- Issues caused by third-party hardware failures, local internet speed limitations, or internet service provider (ISP) outages.
- Third-party hardware, device, or external subscription fees billed separately by third-party providers or manufacturers.
- User-side alterations or improper device configuration changes made after our setup service was successfully completed.
Support & Warranty Period
Each service plan includes an extended support window (ranging from 30 days up to 1 year depending on your selected tier). During this support period, technical assistance and re-configuration related to your original service are provided free of charge.
Contact Us
If you have any questions or require further clarification regarding our Refund & Return Policy, feel free to reach out to us at support@setuptvexpert.com.